If your business has a Microsoft network with just two computers or a complex business network spanning multiple offices, B2B IT support solutions are tailor made to meet your needs. If you need expert technical support, but do not need the expense of a full time employee then our support solutions are designed for you. Based on the number of machines in your network we offer our a range of support solutions to match your business needs.
Acting as your virtual IT department we supply IT support services and advice. Providing you with a personal small business service without the need to invest in a full time employee and without trying to chase a support professional. Our helpdesk is manned during business hours and are there to answer any IT related question you may have.
Our remote and telephone support package is ideal for small businesses that need a fast response to their IT computer networking issues. With our helpdesk immediately available for you we can then start working on any problems using the latest software technologies and securely connect to your business to diagnose and resolve any problems you may have.
Our onsite support package includes our remote support package, and also includes unlimited onsite support for any requirements you may have. From Installing printers to configuring new personal computers/ PC's on your network remote support and onsite support when you need it.
Our support service is designed for those businesses that need a complete support and backup solution all in one place. It inlcudes the following:
- Full Network Audit and Report to get to know your site and offer recommendations.
- 60 Minutes Of Free Immediate Remote Support Fixes.
- 60 Minutes Free Onsite Engineer Callout.
- Unlimited Free Telephone Support.
- General Troubleshooting
- Internet / Email Problems
- Custom Built Systems
- Data Backup And Recovery
- Web Design
- Microsoft Networks Wired / Wireless
- Network Security (Firewalls, Spyware and Virus Protection)
- Small Business 2003 and File & Print Servers
- Data Migration / Office Moves
On top of this we can provide you with:-
- Critical Updates and Service Packs Management.
- Half Day Managment Visits.
- Remote Support for Immediate Assistance.
- Network Utilisation and Internet Usage.
- Remote Server and Backup Monitoring.
- Email Monitoring and Management.
- Antivirus and Spyware Checks.
- File and Folder Permission checks and set ups.
- Prompt Engineer Callouts for On Site problems.
- Regular Health Checks.
- Mobile and Landline Telecommunications
As part of our initial visit we will complete a network audit to highlight any existing problems and to detail your network and allow us to manage it successfully. You will receive a network audit report and any recommendations we can see for you network.
All of our customer networks are monitored to pre-empt any problems that may occur. This includes monitoring disk space, servers, Internet connections.
Our network support Service Level Agreement is second to none, offering a professional service and dealing with the problems quickly and efficiently.
All in all we provide a professional and personal service, allowing you to run your business safe in the knowledge that your systems are in good hands!
