B2B IT is a leading consultancy company covering areas in and around the North West of England, providing expert support to Microsoft networks to small & medium sized businesses. Formed to provide businesses with a professional support service without the needs of their own IT department or staff maximising cost savings but at the same time need a fast reliable service. We have engineers that are highly skilled and have extensive experience in supporting small business networks, providing a support service and response that is second to none. All Engineers are Microsoft Certified ensuring your systems are in good hands and will experience minimum downtime should the inevitable happen.
- We aim to ALWAYS under promise and over deliver.
- To Provide a Personal touch to your network support.
- Proactive support service.
- Complete support packages.
- We work with your existing suppliers.
- No Automated Answering System and you will also be provided with a mobile number so you can contact an engineer in any emergency.
- Only Highly Trained Skilled Engineers dedicated to your specific needs or task.
- We understand the importance of Communication on both sides.
- Most businesses rely on the use of there IT systems to be able to run on a daily basis so speed and efficiency is always our number one priority.
It can be difficult for small businesses to find good outsourced IT support, whilst being unable to justify a full-time internal IT support team. Research shows that outsourcing IT support and maintenance to a specialist company provides both value for money as well as a better level of services, giving more time for your employees to work on what is important to you - growing your business!
Whether your business needs occasional expert advice during network upgrades or a major IT installation, or you just need desktop support, B2B will provide a tailored service that matches your needs and your budget.
Our specific technical areas are:
- General Troubleshooting
- Custom Built Systems
- Data Backup And Recovery
- Web Design
- Email systems
- Microsoft Networks
- Network Security
- Network infrastructure
- Wireless Networking
- Remote Working
- File & Print Servers
- Desktop Support
- Data Migration / Office Moves
- Networking and cabling.
If you have any requirements outside these areas, feel free to give us a call and see if we can help.
Our engineers have many years of experience and can help you quickly efficiently and in a manner that you can understand.
This is all well and good but why is B2B Better?
- Guaranteed Service. Takes the worry out of your decisions on IT support services. You expect to get the service your business requires when you sign up with a new IT support company. Our service comes with a guarantee including a money back guarantee that no other technology company would dare make.
- Prevention Of IT Problems. Unlike other support companies who profit from the failures in your environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss and other interruptions in your business.
- No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
- FREE Advice. Choosing the right technology to help grow your business and give you the quickest return can be a daunting prospect. We provide a free business technology assessment to help take the confusion and uncertainty out of choosing the right solution for your business. We support most of the leading brands.
- Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait for a technician to show up. If we can’t fix it remotely, we’ll send a technician the same day.
- Reliable Follow Up Service. Fed up of paying for repeated site visits from your IT support company to fix the same ongoing problems? All your IT faults are logged into our ticketing system so they can be tracked until completion. Trouble tickets ARE only closed once you have approved that your problem is fixed.
- No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
- All Projects Completed On Time and On Budget. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical salesmen will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why all projects are done with no excuses.
- Personal Service. You will get access to one of our technicians mobile phone number who will answer your call immediately avoiding call queuing and button pressing before you can get an answer!
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